Tesla Has Started Asking Cybertruck Owners for Feedback Amid Slowing Sales – The EV Maker Begins Sending Out 1-Year Customer Satisfaction Surveys
- by Torque News
- Jul 14, 2025
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Tesla is conducting a survey asking Cybertruck owners who’ve owned the all-electric truck for a year what they think about the vehicle.
The first person to report on this survey is Adi Nahsohn, a Cybertruck owner from Oregon, who states that he was contacted by Tesla to provide feedback on his Cybertruck ownership experience.
Adi says he was contacted by Tesla on the one-year anniversary of the day he took delivery of his Cybertruck.
The surprised Cybertruck owner shared his story on the Cybertruck Owners Only group on Facebook.
He writes…
“Wow, where does the time go? I love my Cybertruck now every bit as much as the day I got in it.
Honestly, I can’t think of a single complaint. Tesla sent me a survey, and my only recommendation is that I miss the summon feature.”
Below his post, Adi shared a screenshot of the survey he received from Tesla.
It reads… “I would like an auto tailgate close.”
Another Cybertruck owner, Kevin Mahoney, wishes Tesla would install the off-road light bar for all owners who paid for it.
Tesla had promised that owners of the top-tier tri-motor Cybertruck would receive the off-road lightbars free of charge.
However, over a year and a half later, many owners still haven't received their light bars.
Another Cybertruck owner, Kevin Mahoney, suggests one potential improvement he would like is for Tesla to install the off-road light bar for all the Cybertruck owners who paid for it.
For Cybertruck owners who bought the top-of-the-line tri-motor Cybertruck, Tesla promised that the company will be installing off-road lightbars for these owners free of charge.
However, more than a year and a half out, some Cybertruck owners have yet to get their off-road light bars installed by Tesla.
And for those who did get this feature, things haven’t been perfect, as the glue holding the off-road light bar has failed on multiple vehicles, causing the light bar to fly off while driving on the highway.
These are some of the recommendations that Cybertruck owners provided; however, surprisingly, similar to Adi, there are other Cybertruck owners who say their truck is almost perfect and they wouldn’t change a thing.
A fellow Cybertruck owner, Juan Rey, writes…
“How many miles have you enjoyed in your Cybertruck? Best vehicle ever.”
Given all the reports we’ve seen of Cybertruck issues, including cases where a Cybertruck was bricked for six months, and the eight recalls Tesla has already issued for the vehicle, Juan’s statement is quite surprising.
Having said that, another interesting point about the 1-year Cybertruck survey is that Tesla is not reaching out to all Cybertruck owners who’ve had their truck for a year to get their feedback.
A fellow Cybertruck owner, Jeremy Lvancevic, writes…
“I’ve had my Cybertruck for over a year and haven’t gotten the survey yet.”
Currently, it’s unclear what criteria Tesla uses to determine which Cybertruck owners are contacted for surveys and which ones are not.
However, please let me know what you think in the comments. Share your ideas by clicking the RED “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.
Image: Screenshot from Facebook. Reposted under fair use copyright law.
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