Enlarge this image Elon Musk while attending a conference in Norway earlier this year. The billionaire new owner of Twitter is releasing information about the company's high-profile moderation decisions. Carina Johansen/NTB/AFP via Getty Images hide caption toggle caption Former Twitter CEO Jack Dorsey testifying remotely during a 2020 Senate hearing. Hannah McKay/Pool/Getty Images On Tuesday, Dorsey weighed in on the Twitter Files, saying the company had made errors in how it approached content moderation. "I continue to believe there was no ill intent or hidden agendas, and everyone acted according to the best information we had at the time," he wrote. "Of course mistakes were made." He said he wished the internal files had been "released Wikileaks-style, with many more eyes and interpretations to consider." He added: "There's nothing to hide ... only a lot to learn from." What's missing from the Twitter Files? DiResta said there's good reason to demand more insight into how social media companies operate. "Often these decisions are quite inscrutable," she said. "These are platforms that shape public opinion, and so the question of how they're moderated and how they're designed is impactful." But she said to get the full picture, outsiders need more than the "anecdotes" Musk's selected journalists are sharing — which, so far, focus exclusively on charged, highly partisan American political dramas. "Twitter is a global platform. Twitter's moderation policies have to apply at a global level," she said. To better understand the decision to ban Trump, for example, it would help to see discussions around the accounts of other world leaders who have not been kicked off the platform, she said. "There's value in what's been revealed to the public, but at the same time, it is primarily reinforcing a perception in large part based on your pre-existing opinions as partisan individuals within the United States," DiResta said. How are the claims being received by Musk's target audience? For many conservatives and Musk fans, the existence of these internal discussions is itself a smoking gun. The fact that many mainstream outlets are steering clear of covering the Twitter Files without a large degree of skepticism is only fueling righteous indignation. Sponsor Message Framing the disclosures as secret knowledge plays particularly well on Twitter, said Mike Caulfield, a research scientist at the University of Washington's Center for an Informed Public. "This very cinematic world-building activity has become part of everyday culture on Twitter for certain groups of people," he said. Musk's conspiracy-baiting has quickly turned ugly, as he uses a project that purports to be about transparency to discredit Twitter's former leadership and harass people he disagrees with. That's giving his 120 million Twitter followers easy targets.